COVID-19 daily update

26 August 2020

What services are still operating and where can I get help?

Our front-line staff deliver essential services such as waste collection and housing repairs including gas, water and electrical emergencies for Oxford City Council, and have to carry on working throughout the lockdown period.

We are currently operating in line with government guidelines to protect our staff and you, our community. This means we are only able to carry out work that can be done safely within these guidelines.

Because of the nature of what we do, such as collecting waste and street cleaning, some staff have to be out and about in the city or work at our depots.

Where our staff do have to be outside to serve the community please could you help us to protect their health by following government advice on social distancing, and be especially careful if they have to enter your home for emergency repairs.

If you would like to join the community of people helping the vulnerable in Oxford, please go to the Oxford Hub Community website.  We are providing support for the Hub using our vehicles and key workers on the ground and I know your support will be welcome.

Information on what services we are still operating in Oxford, information from the City Council and a list of other sources of information are given below.

With best wishes

Simon Howick, MD.

Housing and properties

We are mainly dealing with emergency repairs in these areas:

  • gas safety and compliance
  • heating
  • electrical safety and compliance 
  • serious structural work, including roof leaks
  • running water, plumbing and toilets
  • disabled adaptions, where it releases a hospital bed.

In the event of an emergency such as one of these described above including heating, flooding, risk of collapse etc, we will attempt to deal with the matter over the phone with landlords or agents as appropriate.

A visit will only be carried out if it is necessary to resolve the issue and we will need to establish the health and vulnerability of the occupiers before visiting.

If you are an Oxford City Council tenant and have an emergency relating to one of these services please follow the normal request processes to request emergency property service through Oxford City Council's website.

If a member of your household is self-isolating or is ill with COVID-19 or flu like symptoms, we will still deal with your emergency but ask you to take special steps to protect our staff, which includes making sure you notify us in advance.

We are now starting to carry out some of our planned programme of works. This includes kitchen, bathroom and boiler replacements, as well as fencing repairs. The non-essential services which have had to be stopped for the time being are as follows:

  • glazing, except for emergency or security repairs
  • non-emergency pest control 
  • responsive repairs such as new doors or windows.

Thank you for your help in understanding that we have to prioritise emergency services for the time being.

Waste collection

We are maintaining a normal waste collection and street cleaning service across Oxford.

This includes household and garden waste collection, public litter bins and dog waste bins.

Bulky waste collections has restarted on 26 May but there may be longer waiting times.

Commercial waste collections will continue on a daily basis. However, frequency of collections may reduce over the coming days as some businesses are still closed due to the government lockdown.

In order to maintain government recommended social distancing, our operatives won’t be asking you to sign any documentation, and we would ask that you keep a two metre distance from our staff when they are collecting waste from your home, street or premises.

If anyone in your home is self-isolating or has Covid-19 please follow the special instructions to double-bag your waste which can be found on our website.

Public parks

Public parks are open in line with government guidance to enable individuals and households to exercise and enjoy sensibly. However, children’s splash areas at Cutteslowe and Hinksey parks are still closed off.

Our operatives are providing essential cleaning and maintenance of public parks and cemeteries including necessary grass cutting and tree management.

Public toilets

Oxford’s city centre toilets in Market St, Gloucester Green and Magdalen St, have remained open throughout lockdown and they will continue to stay open.

Those in London Rd, which serve Headington shops, have been reopened since the middle of May. Cowley Rd toilets and Diamond Place toilets that serve the Summertown shopping parade have been reopened. All will subject to a cleaning regime that is over and above that of the pre-coronavirus scheme.

The public toilets in the main parks such as Florence Park and Bury Knowle have also reopened.


Our Highways and Engineering team's activities have restarted as normal. To find out more on the services they provide, visit our webpage.

Fleet and Electric vehicle 

Our vehicle repair centre is operating a reduced service, please go to this page for more information on fleet and electric vehicles.

We have now resumed all private vehicle and MOT servicing at reduced hours from 7am to 3pm.

Park & Ride and other car parks

Free parking for NHS staff and care workers in Oxford

NHS staff and care workers are able to use council parking bays without time restriction or charge.

In Oxford this will apply to all on-street parking and open, council-run, car parks including pay and display including Seacourt, Thornhill, Redbridge and Oxford Parkway Park and Ride car parks.

To access this, NHS and care workers must show proof of eligibility in their windscreen. This can be a:

  • photocopy of your work pass with sensitive information removed
  • health, care and volunteer workers parking pass (also known as a universal government parking pass)
  • letter of evidence from the employer.

For further information visit:

Free parking at all Oxford park and rides during August

To support businesses in Oxford, Oxford City Council and Oxfordshire County Council have made parking free of charge at Seacourt, Thornhill, Redbridge and Oxford Parkway Park and Ride car parks, every day during August 2020.

Other essential services

Although most of our services are not operating for the time being, in line with the government guidance, in addition to the essential or emergency services outlined above, the following will still continue:

  • Street cleaning of main shopping areas
  • Work on major construction sites
  • Maintenance of cemeteries and trees
  • Drain jetting
  • Community outreach through the Oxford Hub Community.

Council offices, council tax and business rates

The following information is published on behalf of the City Council:

St Aldgate’s Chambers is closed to members of the public until further notice.

The City Council is aiming to continue to provide effective customer services during this time and you can access council services by visiting the council’s website or by calling 01865 249811.

Phone lines are open from 8am to 5pm, Monday to Friday, excluding Bank Holidays.

Members of the public can also contact the City Council using webchat on the Council’s website, and on the Council’s social media.

If you are worrying about making payments or owe the council money, please use the following contacts:

Council tax and business rates

Those who need to pay council tax or business rates should contact the recovery team on 01865 252856.

Council tenants, garage tenants, or leaseholders

Council tenants, Council garage tenants or leaseholders should contact the Incomes Team on 01865 252880.

Commercial Rent or Sundry Income customers

Commercial Rent or Sundry Income customers should contact Incomes on 01865 252863.

Cash and cheque payments

The City Council is no longer accepting cash or cheque payments either in person or in the post. Those who need to make payments should use online payments using the city council website.

Payments can still be made at a PayPoint or Post Office whilst these remain open to the public.

Doing good

Our company mission is to ‘do good’, where we consider the community first in all our decisions, and we’re working with the Oxford Hub so that our front line staff can be used to keep an eye out for people who might need extra help right now. 

We are also asking staff who are unable to work from home, but also not able to do their normal work due to government restrictions, to donate their time to the Oxford Hub or other community schemes.

If you would like to join the community of helpers, you can find more information on this page Oxford Hub community.

New advise about cyber scams during COVID-19 – how to keep safe

The government are relying on emails and text messages as communication channels and we are already seeing scams circulating which have untrustworthy links in them. 

it is highly likely that a new wave of scam emails, calls and text messages claiming to be from HMRC will start to circulate, now that that the Chancellor has announced the new Income Support Scheme for the self-employed.

They will no doubt be offering financial help in exchange for you bank details etc. and probably contain a link where an email or text is concerned.

Remember, if the link does not end in “” or “”, it is not legitimate.

The National Cyber Security Centre (NCSC) are taking down a lot of these malicious websites as soon as they become aware of them. If you are sent a suspicious email or text, please report it via the Netcraft website at:

Please be doubly careful to check any emails or text messages.

You can find more information about cyber security, how to check messages you receive and how to get involved at this website from SEGWARP, the South East Government Warning, Advisory and Reporting Point (SEGWARP)

Other useful information and guidance

OCC Guidance for Oxford residents and employees

OCC Guidance for tenants

NHS coronavirus advice

Government help for businesses

Mental health support

Advice for pregnant women

Volunteering for your local community Oxford Hub

Volunteering for the NHS

Who is a key worker?

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