COVID-19 daily update

November 2020

What services are still operating and where can I get help?

Our front-line staff deliver essential services such as waste collection and housing repairs including gas, water and electrical emergencies for Oxford City Council, and have carried on working throughout the lockdown period.

We are currently operating in line with government guidelines to protect our staff and you, our community. This means we are only able to carry out work that can be done safely within these guidelines.

Because of the nature of what we do, such as collecting waste and street cleaning, some staff have to be out and about in the city or work at our depots.

Where our staff do have to be outside to serve the community please help us protect their health by following government advice on social distancing, and be cooperative with our safety guidelines for you if they have to enter your home for emergency repairs or statutory safety checks.

If you would like to join the community of people helping the vulnerable in Oxford, please go to the Oxford Together website. We have provided support for the Hub using our vehicles and key workers on the ground and I know your support will be welcomed.

Information on what services we are still operating in Oxford, information from the City Council and a list of other sources of information are given below.

With best wishes

Simon Howick, MD.

Housing and properties

We are providing a full day to day repair service and have also restarted our planned maintenance programmes such as kitchen and bathrooms refurbishments, external painting, electrical upgrades and heating and boiler replacements.

If Oxford City Council tenants wish to report a new repair call 01865 249811 or report the repair via the property service through Oxford City Council's website.

We are continuing to ask all residents, prior to visits, if they are self-isolating, shielding or exhibiting symptoms of the virus.  Please note we will not carry out repairs in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield - unless it is to remedy a direct risk to the safety of the household.

Procedure for visiting tenant’s homes

The safety of residents, staff and the wider public is our key priority when visiting homes and properties during the current COVID-19 situation. To help reduce the risk of infection and spread of the virus we have introduced specific procedures for our staff to follow before, during and after any visit to residents’ homes and vacant properties. We appreciate your understanding and co-operation in working with us to follow these procedures which aim to ensure everybody’s safety.

Waste collection

We are maintaining a normal waste collection service across Oxford. This includes household, garden and bulky waste collection.

Commercial waste collections will continue on a daily basis as per our customers contracted collections. If your collection schedule needs to change, please do not hesitate to contact one of our contract managers on 01865 335400 or  

In order to maintain government recommended social distancing, our operatives won’t be asking you to sign any documentation, and we would ask that you keep a two metre distance from our staff when they are collecting waste from your home, street or premises.

If anyone in your home is self-isolating or has COVID-19 please follow our specific instructions to double-bag your waste.

Public parks

Public Open Spaces (including parks, cemeteries countryside sites) are open in line with government guidance to enable individuals and households to exercise and enjoy sensibly. This means that outdoor gyms cannot be used for the time being.

All pitch and pavilion bookings, except for formal childcare, are suspended.

Our services are providing essential cleaning and maintenance of public open spaces including hedge and tree safety work.

Public toilets

Oxford’s city centre toilets in Market St, Gloucester Green, have remained open throughout lockdown and they will continue to stay open.

Those in London Rd, which serve Headington shops, have been reopened since the middle of May. Cowley Rd toilets and Diamond Place toilets that serve the Summertown shopping parade have been reopened. All will subject to a cleaning regime that is over and above that of the pre-coronavirus scheme.

The public toilets in the main parks such as Florence Park and Bury Knowle have also reopened.


Our Highways and Engineering team is operating as normal but within the government's safety guidelines regarding COVID. To find out more on the services they provide, visit our webpage.

Fleet and Electric vehicle 

Our workshop will be operating a reduced service from 6am to 5pm, Monday to Friday.

Appointments for MOTs will be available from 7am to 3pm.

For more information on fleet and electric vehicles, please visit our dedicated webpage.

Park & Ride and other car parks

Free parking for NHS staff and care workers in Oxford

NHS staff and care workers are able to use council parking bays without time restriction or charge.

In Oxford this will apply to all on-street parking and open, council-run, car parks including pay and display but at the exception of Headington and St. Leonards.

To access this, NHS and care workers must show proof of eligibility in their windscreen. This can be a:

  • photocopy of your work pass with sensitive information removed
  • health, care and volunteer workers parking pass (also known as a universal government parking pass)
  • letter of evidence from the employer.

For further information visit:

Other essential services

Although some of our services are not operating fully for the time being, in line with the government guidance, in addition to the essential or emergency services outlined above, the following will still continue:

  • Street cleaning of main shopping areas
  • Leaf clearance works
  • Estate litter picking and sweeping
  • Grounds maintenance and grass cutting of verges
  • Work on major construction sites
  • Maintenance of cemeteries and trees
  • Drain jetting.

Doing good

Our company mission is to ‘do good’, where we consider the community first in all our decisions, and we’re working with the Oxford Hub so that our front line staff can be used to keep an eye out for people who might need extra help right now. 

We are also asking staff who are unable to work from home, but also not able to do their normal work due to government restrictions, to donate their time to the Oxford Hub or other community schemes.

If you would like to join the community of helpers, you can find more information on this page Oxford Hub community.

Other useful information and guidance

OCC Guidance for Oxford residents and employees

OCC Guidance for tenants

NHS coronavirus advice

Government help for businesses

Mental health support

Advice for pregnant women

Volunteering for your local community Oxford Hub

Volunteering for the NHS

Who is a key worker?

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