Property Maintenance and Repair Guidance

We work on behalf of Oxford City Council to carry out council tenant repair work. To log a repair, please contact Oxford City Council:

01865 249811

Property Maintenance and Repair Guidance

Working in partnership with Oxford City Council's Tenant Involvement Team and Tenant Ambassadors, we've created a Repair and Service Maintenance Handbook, which provides information on tenant property maintenance. 

We have created some repair videos to show tenants how to complete simple repair jobs at home. This will help to save time for tenants waiting in for a callout. Check out our repair videos in the links below.

Please note: to view these videos, cookies need to be enabled.

Brenda, tenant ambassador, introduces us to the tenant repair videos, and how these can be useful.

Brian tell us how to isolate and turn off water from home appliances.

Brian tell us how to find and isolate an electrical fault.

Brian tells us how to locate a gas meter and how to read them if any error messages are showing up.

Brian tell us how to check and set a thermostat and timer to ensure heat and hot water are being given to the boiler.

Andrew tells us how to check a smoke alarm and how to replace the batteries.

Brian tell us how to isolate and switch off a valve for a single appliance.

Brian tells us where to find a meter at home, and how to reset this.

Brian tell us how to remove a blockage from a sink.

Brian tell us how to check and reset a gas boiler if any faults are showing.

Brian tells us why it is important to have our boiler serviced annually.

Frozen Pipes - Boiler

We are seeing an increased number of calls from tenants advising that their boiler is not working or is gurgling.  This is primarily due to the ongoing cold spell and pipes becoming frozen.


The boiler may also show the following codes which also relate to the problem above:-

Glow Worm   F28, F29

Valiant            F28, F29

Remeha         E4

Baxi                 E4


Let us know what you think of our videos. If you would like us to make videos on any specific issues, please let us know by completing the form.