Property Maintenance and Repair Guidance

Working in partnership with Oxford City Council's Tenant Involvement Team and Tenant Ambassadors, we've created a Repair and Service Maintenance Handbook, which provides information on tenant property maintenance. 

Brenda, tenant ambassador, introduces us to the tenant repair videos, and how these can be useful.

Brian tell us how to isolate and turn off water from home appliances.

Brian tell us how to find and isolate an electrical fault.

Brian tells us how to locate a gas meter and how to read them if any error messages are showing up.

Brian tell us how to check and set a thermostat and timer to ensure heat and hot water are being given to the boiler.

Andrew tells us how to check a smoke alarm and how to replace the batteries.

Brian tell us how to isolate and switch off a valve for a single appliance.

Brian tells us where to find a meter at home, and how to reset this.

Brian tell us how to remove a blockage from a sink.

Brian tell us how to check and reset a gas boiler if any faults are showing.

Brian tells us why it is important to have our boiler serviced annually.

Frozen Pipes - Boiler

We are seeing an increased number of calls from tenants advising that their boiler is not working or is gurgling.  This is primarily due to the ongoing cold spell and pipes becoming frozen.

The boiler may also show the following codes which also relate to the problem above:-

Glow Worm   F28, F29

Valiant            F28, F29

Remeha         E4

Baxi                 E4