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Cowley Marsh Reception Changes

Cowley Marsh is a heavily used operational site, for health and safety purposes we have made some changes to the reception processes.

The reception will no longer be physically staffed. However, we have introduced a new system, Bringme - a virtual receptionist that will point visitors and deliveries in the right direction. 

How will this affect you? 

  • General enquiries: The reception will be closed for general enquires, all residents and customers should contact us either by email at or call us at 01865 335400.

  • Food caddies: Food caddies will no longer be available for collection, these can be ordered through our customer service team by emailing us at or phoning on 01865 335400. The caddies will be delivered free of charge to your home address within 21 calendar days. 

  • Motor Transport customers: If you’ve booked your car in with our motor transport (MT) team, you will be provided with entry guidance upon booking including a QR code to get into reception to drop your keys off. Those who have pre-booked an MT service can park in the bays outside of the reception and leave their keys in the locker system from 8am-4pm.

  • Deliveries: Deliveries are to be deposited via the automated locker system in the reception. Visitors: Anyone invited to meetings or site visits will receive entry guidance at the point of invitation. 

  • Visitor badges will be printed automatically at the point of sign-in. Staff members will be notified by email when their visitor has signed in successfully. 


These changes will help to make Cowley Marsh a safer place for both our employees and our visitors. 

If you have any questions regarding the new processes, please get in touch with us on